FAQ's
We've tried our best to answer all your questions in the pages of our website. Here we have some of our most Frequently Asked Questions. If you have any other questions please feel free to Contact Us.
How much do you charge?
Our prices are very competitve in the inustry and we provide a professional & reliable service every time. It's difficult to give a set price as every property is different but we can give you an idea of how much a clean will cost based on a description or even some photos sent through.
How do you quote?
We provide free quotes & if required we will arrange with you a suitable time to visit the property. Sometimes we can provide an estimate for gutter cleaning based on satellite images from Google Maps. A written quote is sent to your chosen email account with the details for your reference and records. We can also quote and carry out the work on the same day after your consent & provided there's enough time.
Do I have to be home when you clean the gutters?
Not neccessarily. If you're happy for us to access the property then the gutters can be cleaned without any inconvenience to you.
Are you insured?
Yes, we're insured up to 5 storeys in height and up to $5,000,000 in public liability.
What payment types do you accept?
We accept Cash, Cheque, Bank Transfer and Credit Card. A small transaction fee of 2.5% applies to Credit Card payments. On your invoice will be all the relevant details.
What happens if it rains?
If it is window cleaning that is being carried out and it's light rain we can usually still do the work. However if gutter cleaning is required then the work will have to be postponed.
How often do I need a Gutter Clean?
We recommend at least once a year getting the gutters cleaned and having an inspection of the roof and gutters. However many properties will need a gutter clean more often than this due to surrounding trees. We can arrange a planned gutter cleaning schedule to suit your needs and budget.
What about Gutter Guard?
Many properties have gutter guard to help in protecting the gutters from falling leaves. Here are a few things to keep in mind about gutter guard:
The gutters will still need to be cleaned regularly - this is because the leaves up on the roof will start to decompose and filter down UNDER the gutter guard causing blocked gutters after time. When this occurs the gutter guard then has to be removed to clean the gutters. Depending on the type of gutter guard installed this process can take considerably longer than a standard gutter clean without gutter guard.
Regularly cleaning the leaves off the roof and top of the gutter guard can prevent this from happening.
If you would like to have gutter guard installed please Contact Us for a free quote.
How often do I need a Window Clean?
Some of our commercial customers have their windows cleaned every fortnight or on a monthly basis, while our residential customers may have them cleaned every 6 weeks, 6 months, yearly or just a one off clean for a special occassion. It really depends on how dirty the windows get in your particular area. For most customers it averages out to between every 6 to 12 months.
What Safety Precautions do you take?
Our extension ladders are fitted with stabilisers to help with keeping the ladder level on sloping and uneven ground, while the top of the ladder has rubber caps to prevent damaging the exterior surface of the house and to stop the ladder from slipping. Depending on the pitch, condition and type of roof, we will survey the safest way to access the roof and work from the roof. We have the appropriate harness equipment if needed to stay safe up on the roof while cleaning the gutters.